Keep your number, add AI backup. That's it.
We seamlessly port your existing landline number to our system. Your customers call the same number they always have—nothing changes for them.
During business hours, we ring your mobile first. If you're on a job or can't answer, Terva takes over instantly. After hours, Terva handles it from the start.
After every AI-handled call, you get an SMS with the caller's details, what they need, and any urgency flags. Wake up to a clear picture of overnight calls.
The caller asks about callout fees, describes their emergency, and Terva captures everything—then sends you the summary.
After-Hours Emergency Call
0:00 / 1:45
Your time is worth more than answering the same questions over and over.
Whether you're on a job, driving, or asleep—every call gets answered professionally.
Terva asks the right questions for each job type—water leaks, blocked drains, hot water, gas. Your plumber arrives prepared.
Terva knows when to escalate. Burst pipes and gas leaks reach your mobile immediately with safety protocols.
Wake up to structured job details—severity, location, what they've tried. No back-and-forth needed.
🔥 Hot Water System Issue
Caller: Sarah, 0412 XXX XXX
Address: 42 Smith St, Richmond VIC
System: Electric storage tank, located outside
Issue: No hot water since this morning, no visible leaks
Urgency: Medium — can wait until morning
Notes: Prefers callback after 8am. Knows the callout fee ($189).
No tiers to compare. No hidden fees. Just a flat rate that works.
Everything you need. No surprises.
We'll set everything up for you. No self-service headaches.
Join local tradies who've taken control of their phones.
“I used to dread checking voicemails in the morning. Now I just read the SMS summaries over coffee and know exactly what's waiting.”
Mike T.
Owner, Bayside Plumbing
Brighton, VIC
“The after-hours calls were killing me. Now Terva handles them and only wakes me up for real emergencies. My weekends are mine again.”
Sarah J.
Operations Manager, Richmond Plumbing Co.
Richmond, VIC
“People kept asking about callout fees before booking. Terva answers that automatically now—I only talk to people who are ready to go.”
Davide R.
Sole Trader, Brunswick Pipes
Brunswick, VIC
We handle the entire process. You keep your existing landline number—we just route it through our system. Your customers call the same number they always have. The porting process typically takes 1-2 business days once you give the go-ahead.
When a call comes in, we ring your mobile (04 number) first. If you answer, great—you take the call. If you don't pick up (you're on a job, driving, whatever), Terva seamlessly takes over and handles the conversation.
After your set business hours, Terva answers immediately. It handles the call professionally, gathers all the details, and sends you an SMS summary right away. You wake up knowing exactly what's waiting for you.
Yes. Terva is trained to recognize genuine emergencies like burst pipes or gas leaks. When it detects a real emergency, it escalates immediately—calling your mobile regardless of the time. Non-urgent issues wait for the summary.
We set up Terva with your specific business info: callout fees, service areas, business hours, payment methods, and any other common questions you get. It answers these naturally in conversation, just like a trained receptionist would.
We offer a 30-day money-back guarantee, no questions asked. If Terva isn't working out for your business within the first month, just let us know and we'll refund you in full. We want you to be completely confident in your decision.
Terva always discloses that it's an AI assistant at the start of the call—we believe in transparency. That said, most callers are just happy to get their call answered professionally rather than hitting voicemail.
Still have questions?
Get in touch→We automatically inform callers that they are speaking with an automated receptionist, ensuring transparency from the start.
We handle personal information in accordance with the Australian Privacy Principles (APP). Our systems are designed to support your compliance obligations.
Support for standard consent messages is built-in to comply with the Surveillance Devices Act 1999 (Vic) and other state regulations.