9:27 am
Morning rush
Every line’s ringing and there’s a queue at the desk. Terva picks up the overflow, so nobody sits on hold.
Patients call. Terva picks up.
The AI receptionist for Australian practices. It answers when your team can’t get to the phone, books into your practice software and leaves your team a clear list.
Start free, no card needed. Reception is A$200 a month when you’re busy.
Books into
- + more
It answers when your team can’t.
- Dental
- GP
- Physio and allied health
- Specialists
- Mental health
12:40 pm
Lunch
The team’s on a break. Patients can still book, move or cancel.
7:48 pm
After hours
You’re closed. Terva gives your hours, takes a callback and flags anything urgent.
Hear Terva take Tom’s call.
7:48 pm. Kestrel Bay Dental is closed, and Tom has a question about his quote.
Listen to the call0:00 / 0:47
Illustrative call. AI voices.
- Terva
Thanks for calling Kestrel Bay Dental. We’re closed right now, and this is Terva, the AI receptionist.
- Tom
Are you open this Saturday? And could someone call me about my quote?
- Terva
We’re open Saturday from 8:30 to 12:30. I can ask the team to call you back about it.
- Terva
I’ve passed that to the team. They’ll call you back about the quote.
Read the whole call
Terva: Thanks for calling Kestrel Bay Dental. We’re closed right now, and this is Terva, the AI receptionist. How can I help? Tom: Hi, it’s Tom Holloway. Are you open this Saturday? And could someone call me about my treatment plan quote? Terva: We’re open Saturday from 8:30 to 12:30. I can’t go through the quote myself, but I can ask the team to call you back about it. Could you spell your surname for me? Tom: Sure, it’s H-O-double L-O-W-A-Y. Terva: Thanks, Tom. And what’s the best number to call you on? Tom: 0491 570 156. Mornings are best, before ten. Terva: That’s 0491 570 156. I’ve passed that to the team with a note that mornings before ten suit you. They’ll call you back about the quote. Tom: Great, thanks very much. Terva: No worries, Tom. Bye for now.
Hear it as your clinic before patients do.
Test calls are free. Switch forwarding off any time.
Add your website
Terva reads your hours, services and fees.
Check what it says
Anything you haven’t approved stays off.
Forward your calls
Your number stays. Calls ring the desk first.
Built to the 13 Australian Privacy Principles.
Built in Australia, for Australian practices.
Patient records are stored in Australia. Terva never sells them or uses them to train AI models, and it handles admin calls only: no clinical advice, and anyone in an emergency is told to call 000.
- 13 APPs
- Stored in Australia
- Built in Australia
Questions practices ask
Something else? Book a demo and ask us.
Can Terva book appointments?
Yes. On Reception, Terva books, moves and cancels appointments in Core Practice, PracSuite, Cliniko, Nookal, Halaxy or Splose once we’ve set it up and tested it with you. Using something else? Integration is available. Book a demo and we’ll set it up with you.
Do I need to change my phone system?
No. You keep your number and forward the calls your team can’t get to. You choose how long it rings first, and you can switch forwarding off any time.
What does Terva say when it doesn’t know?
It only uses information you’ve approved. Anything else becomes a callback request for your team.
Can Terva give clinical advice?
No. Terva handles admin calls only. Anyone in an emergency is told to call 000.
What does it cost?
Free covers 30 minutes of calls a month, with no card. Reception is A$200 a month with 100 minutes included, then 80c a minute. Only the time Terva is on a call counts.
Start free today.
Start free, no card needed. Reception is A$200 a month, no setup fee, cancel any time.
See pricing