Your front desk answers first. When the team’s with patients or the practice is closed, Terva answers in your practice’s name, marks urgent calls for the morning and leaves a clear list of who called and what they need.
Free for 30 minutes of calls a month. No card.
Tue 8:14 pm · Kestrel Bay Dental
Practice closed. Line rang out.
Call Sam Okafor back nowUrgent
Cracked a back tooth at dinner and in pain. Wants an emergency appointment tomorrow.
Works alongside your practice software150,000+ patient conversations
You keep your number and your front desk. Terva only gets the calls that would have rung out, and it answers in your practice’s name.
Call Sam Okafor back nowUrgentnow
Cracked a back tooth at dinner and in pain. Wants an emergency appointment tomorrow.
Four calls from a day at Kestrel Bay Dental. Pick one to see the conversation and what it leaves for your team.
8:14 pm · After hours
CallerHi, I’ve just cracked a back tooth at dinner and it’s really sore. Is there any chance I can be seen tomorrow?
TervaI’m sorry, that sounds painful. The practice keeps emergency appointments each weekday morning, and I’ll mark this as urgent for the team. If the pain gets worse, or you have trouble breathing or swallowing, call 000 or go to hospital.
CallerOkay. It’s Sam Okafor, 0491 571 491.
TervaThanks, Sam. The team will see this first thing, and they’ll call you about an emergency appointment.
What your team gets
Call Sam Okafor back nowUrgent
Cracked a back tooth at dinner and in pain. Wants an emergency appointment tomorrow.
Urgent calls go to the top of the Queue and to your inbox at any hour.
Never clinical.Terva gives no clinical advice. For a life-threatening emergency, it tells the caller to call 000.
Only what you’ve approved.It answers from details you’ve checked, and takes a callback request for anything else.
Emailed to your team.Urgent calls reach your inbox straight away, at any hour. Other calls that need you are emailed in clinic hours.
Start with your website. Terva drafts what it will say, you check it, then you call it from your browser. Nothing reaches patients until you forward your calls.
Terva reads your hours, services, fees and new-patient details. It takes a minute or two.
Approve the answers Terva can give. Anything you haven’t checked stays off.
Test calls are free and unlimited. Ask it what your patients ask.
Free for 30 minutes of calls a month. No card.
Every plan answers real calls using your website. Test calls are free and unlimited. Monthly plans, cancel anytime.
Try Terva on your practice’s real calls.
A$0a month
30 live minutes a month. No card needed.
Get started freeRoutine cover for a practice whose phones get busy every week.
A$200a month
100 minutes included, then 80c a minute.
Get startedWe set up your practice system, Care Follow-Up and transfers with you on the setup call.
For practices that need Terva shaped around how they work.
Talk to us
Minutes and setup scoped to your practice.
Talk to usA$200 with 100 minutes included, then 80c for each minute after that.
Scroll the table sideways to see every plan.
| Feature | FreeA$0 a month | ReceptionA$200 a month | CustomTalk to us |
|---|---|---|---|
| Minutes | |||
| Live minutes a month | 30 | 100 included | Scoped with you |
| After the included minutes | Callers can leave a callback request | 80c a minute | Scoped with you |
| On every call | |||
| Answers when you’re busy or after hours | Included | Included | Included |
| Your own Terva numberYou keep your practice number and forward to it | Included | Included | Included |
| Answers from your website (Knowledge) | Included | Included | Included |
| Callback requests to Queue, plus an email summary after every call | Included | Included | Included |
| “Questions Terva couldn’t answer” list | Included | Included | Included |
| Unlimited test calls | Included | Included | Included |
| Set up with our team | |||
| PMS integration availableSeveral practice systems supported. We connect it with you. | Not included | Included | Included |
| Care Follow-UpRecall and follow-up for patients due back, set up with our team | Not included | Included | Included |
| Transfers calls to your staff | Not included | Included | Included |
| 15-minute setup callWe help set up forwarding and check your answers. | Not included | Included | Included |
| Custom | |||
| Choice of voice | Not included | Not included | Included |
| Multiple locations | Not included | Not included | Included |
| Custom call workflows | Not included | Not included | Included |
| Dedicated onboarding | Not included | Not included | Included |
| Support | |||
| Support | Priority | A named contact | |
“Fifteen minutes is enough for me to play you a real call for a practice like yours, and let you judge it yourself.”Book 15 minutes with Will
Something else? Book a demo and ask us.
Terva says it’s the practice’s AI receptionist as soon as it answers, and it speaks with a natural Australian voice. Your team still answers first, so Terva only gets calls that would have rung out. Anyone who wants a person can leave a callback request.
Terva doesn’t triage or give clinical advice. It gives your practice’s own urgent pathway, tells callers to call 000 or go to hospital if it gets worse or they have trouble breathing or swallowing, and marks the call urgent. Urgent calls go to the top of the Queue and are emailed to you straight away, at any hour.
Terva books straight into Core Practice, set up with our team on the Reception plan. On Dentally, Praktika and other systems, Terva takes the booking request and your team confirms it. Terva doesn’t create patient records there, so there are no duplicates.
Only what you approve. Terva reads your website, you check the answers, and it uses only those. It won’t guess a rebate or a treatment price. Those become a callback request.
Try Terva alongside it. The free plan needs no card and no lock-in, test calls are unlimited, and nothing reaches patients until you forward a line.
Yes. Patients keep calling your practice number. You forward only the calls your team doesn’t pick up, you choose how long it rings first, and you can switch forwarding off at any time.
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Set it up from your website in about five minutes, then call it yourself. It’s free, and nothing reaches patients until you forward a line.
Free for 30 minutes of calls a month. No card.