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When a patient can’t make their 9:00, Terva moves it in Nookal.

Before your desk opens, Terva finds the appointment, offers times for the same service and moves it in Nookal. We set it up with you on a call, for the services you agree, on the Reception plan.

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Free for 30 minutes of calls a month. No card.

works withNookal

Tue 7:05 amDesk opens at 8:00 am

Callum“I can’t make my 9 o’clock with Imogen this morning. Can I move it?”

Terva“I can move your follow-up to Thursday at 2:30 pm.”

Diary · Imogen Hart, osteopathKestrel Bay Osteopathy

Tuesday

  1. 8:15 am
    Initial consultation · 45 min
  2. 9:00 am
    Open again
  3. 9:30 am
    Follow-up consultation · 30 min

Thursday

  1. 2:00 pm
    Follow-up consultation · 30 min
  2. 2:30 pm
    Callum ReidMoved hereFollow-up consultation · 30 min
  3. 3:00 pm
    Open
Moved in Nookal at 7:07 am, during the call. Illustrative.
Connects with
An API key from your Nookal account
Set up by
Terva’s team, with you, on a call
Plan
Reception. On Free, Terva takes booking requests
You’ll need
A Nookal API key for the locations you choose

7:05 am. A patient can’t make their 9:00.

Tuesday at Kestrel Bay Osteopathy, an hour before the desk opens. Callum has a follow-up with Imogen at nine.

  1. 7:05 am

    Terva finds the appointment.

    Terva“Kestrel Bay Osteopathy, you’re speaking with the clinic’s AI receptionist.”

    Callum“It’s Callum Reid. I can’t make my 9 o’clock with Imogen. Can I move it?”

    Upcoming appointment1 exact match

    Tue 9:00 am

    Callum Reid · Follow-up consultation, 30 min

  2. 7:06 am

    It offers times for the same service.

    Terva“I can move your follow-up to Thursday at 2:30 pm or Friday at 8:30 am.”

    Callum“Thursday at 2:30.”

    Open times offeredSame service · 30 min

    1. Thursday2:30 pm

      Callum’s choice

    2. Friday8:30 am

      Offered

  3. 7:07 am

    It moves the appointment.

    Terva“Done. You’re with Imogen on Thursday at 2:30 pm, and this morning’s 9 o’clock is no longer booked.”

    DiaryImogen Hart

    Tue 9:00 amCallum ReidOpen

    Thu 2:30 pmOpenCallum Reid

    Nothing is waiting on your team when the desk opens at 8:00 am.

  4. The same morning

    A new caller goes to your team.

    Terva never creates a Nookal patient. It takes Priya’s request, and your team adds her and confirms a time.

    QueueKestrel Bay Osteopathy

    Priya NairBooking request

    New to the clinic. Wants a first appointment.

    Phone
    0491 572 983

Illustrative calls · Fictional practice

What Terva does in Nookal, and what it leaves alone.

  • Offers real open times

    Reads your Nookal diary and offers times that are open.

  • Finds existing patients

    Confirms details such as date of birth, and needs one exact match.

  • Books the appointment

    Its length is set by the Nookal service it’s booked as.

  • New patients

    A request for your team. Terva never creates a Nookal patient.

  • Moves an appointment

    Moves it to another time for the same service.

  • Cancels an appointment

    Cancels it in Nookal during the call, and writes it up.

Left alone in Nookal

  • Clinical notes. Terva never reads or writes them.
  • Payments and invoices. Terva takes no payment.
  • Nookal’s own online bookings, reminders and waitlist notices, which keep running.
  • Anything you haven’t opened to phone booking.

You choose how much Terva does.

  1. Takes the request

    Your team makes the change in Nookal. The Free plan works this way.

  2. Offers real times, your team confirms

    Terva offers open times, and every booking goes to your team to confirm.

  3. Books, moves and cancels in Nookal

    For existing patients, within your booking rules. Set up with our team on the Reception plan.

Connect Nookal with an API key you control.

  1. Agree what Terva may book

    You choose the services, practitioners and locations.

  2. Generate an API key in Nookal

    Under Practice, Setup, API Keys. You choose which locations it can reach.

  3. Walk one booking through

    We take one booking from the call to your diary, then switch it on.

Book a call to connect Nookal

Part of the Reception plan. You forward the calls your team can’t get to and can stop at any time. See Terva for physio clinics and occupational therapy practices.

Questions Nookal clinics ask

Something else? Book a demo and ask us.

Where do I generate the Nookal API key?

In Nookal, under Practice, Setup, API Keys. You choose which locations the key can reach, and you can switch it off there.

Does Terva book new patients into Nookal?

No. Terva works with patients already in Nookal, and a new caller becomes a booking request your team confirms, so it never creates a duplicate record.

Does Terva change Nookal’s online bookings or reminders?

No. They keep working as you set them up, and an appointment Terva moves sits in the diary like any other.

What does it cost to connect Nookal?

It’s part of the Reception plan, which is A$200 a month with 100 minutes included, then 80c a minute, with no setup fee. On Free, Terva takes booking requests.

Where is our data kept?

Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.

Other systems Terva books into

On something else? Integration is available for your practice software. Book a call with us and we’ll set it up with you.

Nookal is a trademark of its owner, shown to name the software Terva works with.

Walk one Nookal booking through with us.

Book a call and we’ll connect your Nookal. Or start free, and Terva takes booking requests from day one.

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Free for 30 minutes of calls a month. No card.