Help centre

Getting set up

1. 1Make your first test callCall Terva in your browser as a patient, see what your team would get, and fix a wrong answer.
2. 2Your Terva numberWhat your Terva number is for, and why your practice number doesn’t change.
3. 3Forward your calls to TervaSend the calls your team can’t get to, with a guide for each phone system.
4. 4Check it worksThe check call Terva makes after you forward, and what a failed check means.

Trial and plans

• Plans, live minutes and billingFree and Reception, what happens when minutes run out, and how to cancel.

Using Terva

• What Terva knows, and how to change itThe answers Terva gives patients, and how to edit, add or remove one.
• The Queue and your team’s emailsWhat lands in the Queue, what gets emailed, and what your team sees.

Privacy

• Patient calls and privacyWhat Terva keeps from a call, where it’s stored and who can see it.

Forwarding by phone system

Common set-ups

• A phone system answers first
• Calls already go to a mobile

Mobile

• Telstra mobile
• Optus mobile
• Vodafone mobile
• Boost, ALDI, amaysim and others

Landline or NBN phone

• Telstra home or business phone
• Optus landline
• TPG or iiNet
• Aussie Broadband

Cloud phone system

• 3CX
• Maxo (MaxoTel)
• Hosted desk phones
• Microsoft Teams Phone
• Zoom Phone
• RingCentral
• Telstra TIPT

On-site phone system

• Older phone system or adaptor box