After-hours answering service for physio and allied health clinics
After close, calls go to voicemail or the clinic mobile. Terva answers in your clinic’s name, says it’s an AI and leaves a clear list for the morning, so nobody carries the phone all weekend.
Start free, no card needed. Reception is A$200 a month when you’re busy.
Books into
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A weekend of calls, waiting on Monday.
Three calls to Kestrel Bay Physio over the weekend, all waiting when the doors open.
6:10 pm
Friday, just after close.
Noah can’t make Monday’s 8 am. Terva takes the cancellation for your team.
9:30 am
Saturday, no one at the desk.
A new patient asks about referrals and what to bring. Terva answers from details you’ve approved.
4:20 pm
Sunday afternoon.
Ella rolled her ankle at netball and wants to come in this week.
7:05 am
Monday, before the doors open.
Every call is waiting in the Queue, with a summary and transcript.
7:05 am
What your team sees on Monday
Hear Terva take Ella’s Sunday call.
Sunday afternoon, and the clinic is closed. Ella rolled her ankle at netball.
Illustrative call. AI voices.
- Terva
You’ve reached Kestrel Bay Physio. I’m Terva, the practice’s AI receptionist.
- Ella
I rolled my ankle at netball on Saturday and it’s still pretty swollen. Can I get in this week? And do I need a referral?
- Terva
Sorry to hear about your ankle. You don’t need a referral to see one of our physios.
- Terva
I’ve asked the team to book you in for your ankle, Thursday after four if they can. They’ll call you to confirm a time.
Read the whole call
Terva: You’ve reached Kestrel Bay Physio. I’m Terva, the practice’s AI receptionist. How can I help? Ella: Hi, I rolled my ankle at netball on Saturday and it’s still pretty swollen. Can I get in this week? And do I need a referral? Terva: Sorry to hear about your ankle. You don’t need a referral to see one of our physios. Have you been to the clinic before? Ella: No, it’d be my first time. Terva: No worries. Could I get your full name, and could you spell your surname for me? Ella: Ella Marsh. M-A-R-S-H. Terva: Thanks, Ella. What’s the best number to call you on? Ella: 0491 571 266. Thursday after four would be great, if there’s anything. Terva: That’s 0491 571 266. I’ve asked the team to book you in for your ankle, Thursday after four if they can. They’ll call you to confirm a time. Ella: Perfect, thanks so much. Terva: You’re welcome, Ella. Bye for now.
Set it up once for every night and weekend.
Test calls are free. Switch forwarding off any time.
Add your website
Terva reads your hours, services and fees. Anything you haven’t approved stays off.
Forward after-hours calls
Your number stays. Forwarding the calls nobody answers usually covers after hours too. Steps for your provider
Read the Queue in the morning
Each call has a summary and transcript. Urgent calls are emailed to your team straight away.
Built to the 13 Australian Privacy Principles.
Built in Australia, for Australian practices.
Patient records are stored in Australia. Terva never sells them or uses them to train AI models, and it handles admin calls only: no clinical advice, and anyone in an emergency is told to call 000.
- 13 APPs
- Stored in Australia
- Built in Australia
Questions clinic owners ask
Something else? Book a demo and ask us.
Is Terva an after-hours answering service?
What happens with urgent calls after hours?
Can Terva book appointments after hours?
Do we keep our phone number?
What does it cost?
Let Terva take tonight’s calls.
Start free, no card needed. Reception is A$200 a month, no setup fee, cancel any time.
See pricing