When the 8:30 rush has every line busy, Terva picks up.
Terva is an AI receptionist for GP clinics. It answers the calls your reception team can’t get to and leaves each request in writing, urgent first.
Free for 30 minutes of calls a month. No card.
Queue Needs you 5
Mon 8:30 to 9:00 amLeila HaddadUrgent8:38 am
Calling for her daughter Maya, 3. Fever since last night. Wants her seen today.
Emailed to the team, 8:39 am
Dana WhitlockBooking request8:31 am
Wants Dr Sharma, a morning this week.
Peter AnsellReschedule8:35 am
Wants tomorrow’s 2:15 pm moved to Friday.
Graham TullyCallback8:44 am
Repeat script. Tablets run out Thursday. Told he needs an appointment.
Maeve DonnellyCallback8:57 am
Dermatology referral has expired. Her appointment is on the 20th.
Admin calls only. Terva does not triage, gives no clinical advice, and tells a caller with a life-threatening emergency to call 000.
Terva takes the request. Your team decides.
Terva says it is your clinic’s AI receptionist as soon as it answers. A caller who wants a person can leave a callback request.
A life-threatening emergency
TervaTells the caller to call 000.
Your teamSees the call and its transcript.
An urgent call
TervaGives your urgent pathway and the 000 safety line.
Your teamIs emailed straight away, at any hour. Triage stays with your team.
Results, scripts, certificates, referrals
TervaSays what you’ve approved and takes the request. It can’t see a result or approve a script.
Your teamGets a callback request. Your GP decides what happens next.
Bulk billing, fees, new patients
TervaAnswers from what you’ve approved. Anything else becomes a callback request.
Your teamHas nothing to do. It’s logged in Calls.
Your team answers first.
You keep your number and your front desk. Terva only gets the calls that would have rung out, and it answers in your clinic’s name.
- It rings your team first. You choose how long before Terva steps in.
- You choose when. When the desk is busy, at lunch, after hours, or all three.
- Turn it off any time. Forwarding is yours to switch on and off.
- A patient callsYour usual numberCalling
- Your front deskEvery line busy at openingRang out
- Terva answersIn your name, from what you’ve approvedAnswered
- Your QueueWho called and what they needAdded
Graham TullyCallbacknow
Repeat script. Tablets run out Thursday. Told he needs an appointment.
One day of calls at a medical centre.
Illustrative calls at Kestrel Bay Medical Centre, a fictional general practice.
3:40 pm · Reception is with a patient
Colin wants his blood test results.
CallerI’m ringing for my blood test results from last Tuesday.
TervaI can’t see results. At Kestrel Bay, they come from your GP or the practice nurse. I can ask the team to call you. What’s your name and date of birth?
CallerColin Reardon, 2 May 1961. Dr Sharma ordered them. I’m on 0491 572 549.
TervaThanks, Colin. The team will call you in clinic hours.
What your team gets
Colin ReardonCallback
Results enquiry. Blood test last Tuesday, ordered by Dr Sharma. Wants a call.
- Phone
- 0491 572 549
- Date of birth
- 2 May 1961
Terva can’t see results and never comments on one.
Hear it answer for your clinic before a patient does.
Start with your website. Terva drafts what it will say, you check it, then you call it from your browser. Nothing reaches patients until you forward your calls.
Add your website
Terva reads your hours, services, fees and new-patient details. It takes a minute or two.
Check what it will say
Approve the answers Terva can give. Anything you haven’t checked stays off.
Call it from your browser
Test calls are free and unlimited. Ask it what your patients ask.
Free for 30 minutes of calls a month. No card.
Pay for the time Terva spends on your calls.
Free for 30 minutes of calls a month. Reception is A$200 a month with 100 minutes included, then 80c a minute.
See pricingYour medical practice software and online booking stay as they are.
- Phones
- One forwarding rule on your current phone system. See the call forwarding guide.
- Online booking
- HotDoc, Healthengine or AutoMed keeps taking bookings. Terva is for the patients who ring.
- Practice software
- Integration is available for Best Practice, MedicalDirector, Zedmed and other practice software. Book a call with us and we’ll set it up with you. From day one, Terva takes booking requests and your team confirms them in your system.
- After-hours message
- A recorded message works for many clinics. Compare an AI receptionist with voicemail.
Terva books into Halaxy for the appointment types you agree, set up with our team on the Reception plan. It also answers for dental practices and physio clinics.
Questions GP practice managers ask
Something else? Book a demo and ask us.
Does Terva triage calls or give medical advice?
No. Terva gives no clinical advice and does not triage. An urgent caller hears your urgent pathway and the 000 safety line, and your team is emailed straight away.
Can it give patients their blood test results?
No. Terva can’t see results and never reads one out or hints at one. It explains your process and takes a callback request.
What happens with repeat scripts, medical certificates and referrals?
Terva takes the request and says only what you’ve approved. It never approves a script, certificate or referral: your GPs decide.
Does it work with Best Practice, MedicalDirector or Zedmed?
Yes. Integration is available for your practice software: book a call with us and we’ll set it up with you. From day one, Terva takes booking requests and your team confirms them in your system.
What does an AI receptionist cost a medical practice?
Free covers 30 minutes of calls a month, no card. Reception is A$200 a month with 100 minutes included, then 80c a minute, with no setup fee. Cancel any time.
Where is our data kept?
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Start with one call window.
Pick the gap. Set Terva up from your clinic’s website in about five minutes, then call it from your browser.
Free for 30 minutes of calls a month. No card.