When you’re in a session or on the road, Terva picks up.
Terva is an AI receptionist for occupational therapy practices. When nobody can pick up, it answers in your practice’s name and takes down the whole enquiry.
Free for 30 minutes of calls a month. No card.
Admin calls only. No clinical or funding advice.150,000+ patient conversations
Kestrel Bay OT
The practice line rings.
- Maya Reid · OT
- Driving to a home visit
- Jo Castellano · OT
- In a session until 12:15
- Sam Ng · Admin
- Not in on Tuesdays
Nobody can pick up, so Terva answers.
Ruth OkaforCallback
Support coordinator. Needs a functional capacity assessment before a plan reassessment in March.
- For
- Dana Whitlock
- Funding
- “She’s plan-managed.”
- Asked
- Home visits? Capacity before March?
- Terva said
- Yes to home visits and plan-managed funding.
- Left for you
- Capacity and timing
- Phone
- 0491 572 983, before 3 pm
An OT’s day happens away from the phone.
In Occupational Therapy Australia’s 2025 NDIS provider survey of 600 OTs, 95% offer some travel, 56% travel daily and 79% have a waitlist.
- It rings you first. You choose how long before Terva steps in.
- You choose the windows. In sessions, on the road or after hours.
- No desk phone needed. The call forwarding guide covers mobiles.
- School visit, Kestrel Bay PrimaryMinh TranBooking requestTerva answered at 9:10 am
- At her deskTwo calls. Maya answered both.
- Driving to a home visitRuth OkaforCallbackTerva answered at 11:32 am
- Sessions in the clinic roomPeter VasilakisCancellationTerva answered at 2:15 pm
- Home for the night0491 572 549Answered a questionTerva answered at 7:40 pm
What callers hear. What lands in your Queue.
Four example calls from the same Tuesday. Pick one.
9:10 am · At a school visit
Leo’s kinder teacher suggested OT.
CallerHi, my son’s kinder teacher suggested OT. He’s five. Do I need a referral, and how long is your waitlist?
TervaYou don’t need a referral to book with us. There’s a waitlist for after-school times. Can I take some details for the team?
CallerSure. It’s Minh Tran, and he’s Leo. We’re not on the NDIS. School hours are fine.
TervaThanks, Minh. I’ve passed that on with your number. The team will call you about a first appointment.
What your team gets
Minh TranBooking request
Parent. His son’s kinder teacher suggested OT.
- For
- Leo Tran, 5
- Funding
- “We’re not on the NDIS.”
- Asked
- Referral needed? How long is the waitlist?
- Terva said
- No referral needed to book. A waitlist for after-school times.
- Preferred time
- School hours
- Phone
- 0491 571 491
Where Leo sits on the waitlist is your call.
What Terva answers, and what it leaves for you.
Terva answers only from what your practice has approved. Anything else becomes a callback request.
| Topic | Terva answers, once you’ve approved it | Stays with your team |
|---|---|---|
| NDIS funding | Which funding types you accept. | What a plan will fund, and eligibility. |
| Your waitlist | Whether your books are open, in your wording. | Where someone sits on the list. |
| Referrals and Medicare | Whether a referral is needed to book. | What someone can claim. |
| Reports | Nothing. It takes the message. | Where a report is up to. |
Never clinical. Terva gives no clinical advice. An urgent caller hears your urgent pathway and the 000 safety line, and your team is emailed straight away.
Booking into the software OT practices run.
Terva books into Cliniko, Nookal and Halaxy. We set it up with you on a call, on the Reception plan, for the appointment types, practitioners and locations you agree.
Existing patients only. A new caller becomes a booking request, so no duplicate records. Terva with Cliniko
Existing patients only, for the same reason. Terva with Nookal
New patients too. Terva creates the record, then books. Terva with Halaxy
Other systems
On splose, Zanda, coreplus or something else? Integration is available for your practice software. Book a call with us and we’ll set it up with you. From day one, Terva takes booking requests and your team confirms them in your system.
If physios share your front desk, see Terva for physio clinics.
Hear it answer for your practice before a patient does.
Start with your website. Terva drafts what it will say, you check it, then you call it from your browser. Nothing reaches patients until you forward your calls.
Add your website
Terva reads your hours, services, fees and new-patient details. It takes a minute or two.
Check what it will say
Approve the answers Terva can give. Anything you haven’t checked stays off.
Call it from your browser
Test calls are free and unlimited. Ask it what your patients ask.
Free for 30 minutes of calls a month. No card.
Pay for the time Terva spends on your calls.
Free for 30 minutes of calls a month. Reception is A$200 a month with 100 minutes included, then 80c a minute.
See pricingQuestions occupational therapists ask
Something else? Book a demo and ask us.
Does Terva book into Cliniko, Halaxy or Nookal?
Yes, integration is available for your practice software. Book a call with us and we’ll set it up with you. From day one, Terva takes booking requests and your team confirms them in your system.
Can we use it without a front desk or a desk phone?
Yes. You keep your number, mobile or landline, and forward only the calls nobody picks up. You can switch forwarding off at any time.
How does Terva handle NDIS, Medicare and waitlist questions?
Only from what you’ve approved, such as the funding you accept. What a plan will fund or what someone can claim becomes a callback request.
Does Terva give clinical advice, or say whether someone needs occupational therapy?
No. Terva takes admin calls only and never reads clinical notes. For a life-threatening emergency, it tells the caller to call 000.
Will support coordinators and parents know they’re talking to an AI?
Yes. Terva says it’s your practice’s AI receptionist as soon as it answers.
Where is our data kept?
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Try it on your practice tonight.
Set it up from your website in about five minutes, then call it from your browser.
Free for 30 minutes of calls a month. No card.