Terva holds the time in PracSuite while the caller decides.
When reception is with a patient, Terva answers, holds the time the caller picks, then books it. We set it up with you on a call, for the appointment types you agree, on the Reception plan.
Free for 30 minutes of calls a month. No card.
books into
Wed 12:48 pm · Desk at lunch
Bronte “4:30, please.”
Terva “I’m holding 4:30 with Leila while I take your details.”
- Connects with
- An API key your clinic generates in PracSuite
- Set up by
- Terva’s team, with you, on a call
- Plan
- Reception. On Free, Terva takes booking requests
- You’ll need
- Your key, and the appointment types to open
Thursday’s 4:30 goes from open to held to booked.
Wednesday, 12:47 pm at Kestrel Bay Physio. The front desk is at lunch, so Terva, the clinic’s AI receptionist, answers a new patient.
Open12:47 pm
Terva reads Thursday’s open times.
Bronte“I haven’t been in before. Could I see a female physio on Thursday, after four?”
Terva“Leila Haddad has Thursday at 4:30 or 5:30. Which suits you?”
Thursday 4:30 pm · Leila HaddadOpenHeld12:48 pm
Bronte picks 4:30, and Terva holds it.
Bronte“4:30, please.”
Terva“I’m holding 4:30 with Leila while I take your details.”
Thursday 4:30 pm · Leila HaddadHeld for this callBooked12:50 pm
Details confirmed. The hold becomes a booking.
Terva“You’re booked with Leila Haddad on Thursday at 4:30 pm.”
Bronte“Lovely, thank you.”
Thursday 4:30 pm · Leila HaddadBronte AdamsBookedInitial consultation · New patient record createdRequestAnother call
No exact match, so your team finishes it.
Terva doesn’t guess between patient records. It takes a booking request, and your team books him from the Queue.
QueueKestrel Bay PhysioMarcus BellBooking request
His details didn’t match one patient record, so nothing was booked.
- Phone
- 0491 573 087
Illustrative calls · Fictional practice
What Terva does in PracSuite, and what it leaves alone.
Offers real open times
A caller can ask for a male or female clinician.
Finds existing patients
Confirms details such as date of birth, and needs one exact match.
Books the appointment
Holds the time while it confirms details, then books it.
New patients
Creates the patient record in PracSuite and books in the same call.
Moves an appointment
Moves an upcoming appointment to another open time.
Cancels an appointment
Cancels it in PracSuite, and writes up the call.
Left alone in PracSuite
- Clinical notes. Terva never reads or writes them.
- Payments and invoices. Terva takes no payment.
- PracSuite’s own online booking, reminders and two-way SMS, which keep running.
- Anything you haven’t opened to phone booking.
You choose how much Terva does.
Takes a request
Your team confirms it in PracSuite. The Free plan works this way.
Offers real times, your team confirms
Terva offers open times, and every booking goes to your team to confirm.
Books it in
Terva holds the time, then books it, within your booking rules. Set up with our team on the Reception plan.
We connect PracSuite with you, on a call.
Agree what Terva may book
You choose the appointment types, practitioners and locations.
Generate your API key
Your clinic generates it inside PracSuite. It stays your key, and you can revoke it.
Walk one booking through
We take one booking from the call to your appointment book, then switch it on.
Part of the Reception plan. You forward the calls your team can’t get to and can stop at any time. See Terva for physio clinics and occupational therapy practices.
Questions PracSuite clinics ask
Something else? Book a demo and ask us.
Who creates the PracSuite API key?
Your clinic does, inside PracSuite, and adds it with our team on the setup call. It stays your key, and you can revoke it at any time.
What stops a double booking?
Terva holds the time while it confirms the caller’s details, and checks it’s still free immediately before it books. If anything doesn’t line up, it takes a booking request for your team.
Does Terva change PracSuite’s online booking, reminders or SMS?
No. They keep working as you set them up, Terva sends no SMS to patients, and its bookings sit in your appointment book like any other.
What does it cost to connect PracSuite?
It’s part of the Reception plan, which is A$200 a month with 100 minutes included, then 80c a minute, with no setup fee. On Free, Terva takes booking requests.
Where is our data kept?
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Other systems Terva books into
On something else? Integration is available for your practice software. Book a call with us and we’ll set it up with you.
PracSuite is a trademark of its owner, shown to name the software Terva works with.
Walk one PracSuite booking through with us.
Book a call and we’ll connect your PracSuite. Or start free, and Terva takes booking requests from day one.
Free for 30 minutes of calls a month. No card.