Stay in session. Terva books the new patient into Halaxy.
When a new patient rings mid-session, Terva creates their patient record and books a first appointment. We set it up with you on a call, for the appointment types you agree, on the Reception plan.
Free for 30 minutes of calls a month. No card.
books into
Diary · Mira SatoKestrel Bay Psychology
Tuesday
- 1:00 pmBooked
- 2:00 pmIn sessionUntil 2:50 pm2:14 pm ringsTerva answers
- 3:00 pmBooked
Thursday
- 9:00 amBooked
- 10:00 amJonah WhitlockInitial appointment
- 11:00 amOpen
- 12:00 pmBooked
Patient recordNewCreated 2:16 pm
- Name
- Jonah Whitlock
- Mobile
- 0491 572 983
- Date of birth
- 14 March 1991
- Connects with
- API credentials from your Halaxy account
- Set up by
- Terva’s team, with you, on a call
- Plan
- Reception. On Free, Terva takes booking requests
- You’ll need
- Halaxy’s API add-on, which Halaxy charges for
A first appointment, booked into Halaxy in one call.
Tuesday, 2:14 pm at Kestrel Bay Psychology. Mira is in session, so Terva, the practice’s AI receptionist, answers.
2:14 pm
Terva reads Mira’s open times.
Jonah“I’d like to book a first appointment. Is there anything this week?”
Terva“Mira Sato has Thursday at 10:00 am, or Friday at 1:30 pm.”
Reads Halaxy
Open times offeredMira SatoThursday10:00 am
Jonah’s choice
Friday1:30 pm
Offered
2:16 pm
It creates the patient record.
Terva“Could I take your full name, your mobile and your date of birth?”
Jonah“Jonah Whitlock. 0491 572 983. The fourteenth of March, 1991.”
Writes to Halaxy
Patient recordCreated 2:16 pmJonah WhitlockNew
2:17 pm
It checks, then books.
Terva“Thursday at 10:00 am is still free, so you’re booked with Mira Sato.”
Writes to Halaxy
DiaryMira SatoThursday 10:00 amBooked
Jonah Whitlock · Initial appointment
A normal Halaxy appointment. Written up in Terva.
Another call
A change of practitioner comes to you.
Terva moves an appointment only with the same practitioner. It takes the request, and you finish it from the Queue.
Halaxy untouched
QueueKestrel Bay PsychologyDev MalhotraReschedule
Wants Wednesday’s 3:00 pm moved earlier, and asked about Callum Reyes.
- Phone
- 0491 571 491
Illustrative calls · Fictional practice
What Terva does in Halaxy, and what it leaves alone.
Offers real open times
Reads your Halaxy diary and offers only times that are open.
Finds existing patients
Confirms details such as date of birth, and needs one exact match.
Books the appointment
Checks the time is still free. It’s a normal Halaxy appointment.
New patients
Creates the record from name, mobile and date of birth, then books.
Moves an appointment
Same practitioner, clinic and appointment type. Other changes come to you.
Cancels an appointment
Cancels it in Halaxy during the call, and writes it up.
Left alone in Halaxy
- Clinical notes. Terva never reads or writes them.
- Payments and invoices. Terva takes no payment.
- Halaxy’s own online bookings, reminders and telehealth, which keep running.
- Anything you haven’t opened to phone booking.
You choose how much Terva does.
Takes a request
You confirm it in Halaxy. The Free plan works this way.
Offers real times, you confirm
Terva offers open times, and every booking comes to you to confirm.
Books it in
Terva books during the call, within your booking rules. Set up with our team on the Reception plan.
Connect Halaxy on a call, with your own API key.
Agree what Terva may book
You choose the appointment types, practitioners and locations.
Add Halaxy’s API add-on, and create a key
Halaxy charges for API access, so check Halaxy’s pricing. The key stays in your account.
Walk one booking through
We take one booking from the call to your diary, then switch it on.
Part of the Reception plan. You forward the calls your team can’t get to and can stop at any time. See Terva for GP clinics and occupational therapy practices.
Questions Halaxy practices ask
Something else? Book a demo and ask us.
Do I need Halaxy’s API add-on to connect Terva?
Yes. API access is a paid Halaxy add-on, so check Halaxy’s pricing, and with it you create the API key our team connects with you.
Does Terva change my Halaxy online bookings or telehealth?
No. Your online bookings, reminders and telehealth by video or phone keep running as you set them up, and Terva’s bookings sit in your diary like any other.
What happens when a caller needs urgent help?
An urgent caller hears your practice’s urgent pathway and the 000 safety line, and you’re emailed straight away. Terva gives no clinical advice.
What does Terva cost with Halaxy?
Terva’s side is the Reception plan, which is A$200 a month with 100 minutes included, then 80c a minute, with no setup fee. Halaxy charges separately for its API add-on.
Where is our data kept?
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Other systems Terva books into
On something else? Integration is available for your practice software. Book a call with us and we’ll set it up with you.
Halaxy is a trademark of its owner, shown to name the software Terva works with.
Walk one Halaxy booking through with us.
Book a call and we’ll connect your Halaxy. Or start free, and Terva takes booking requests from day one.
Free for 30 minutes of calls a month. No card.