Your front desk answers first. When every physio’s with a patient and the desk is on another line, Terva answers in your clinic’s name, takes new-patient details and leaves your team a clear list.
Free for 30 minutes of calls a month. No card.
Tue 10:42 am · Kestrel Bay Physio
Three physios in sessions. Desk on another call.
Ella MarshBooking request
New patient. Rolled her ankle at netball on Saturday and it’s still swollen. Wants to come in this week.
Works alongside your practice software150,000+ patient conversations
You keep your number and your front desk. Terva only gets the calls that would have rung out, and it answers in your clinic’s name.
Ella MarshBooking requestnow
New patient. Rolled her ankle at netball on Saturday, still swollen. Wants to come in this week.
Four calls from a day at Kestrel Bay Physio. Pick one to see the conversation and what it leaves for your team.
10:42 am · Every physio’s with a patient
CallerHi, I rolled my ankle at netball on Saturday and it’s still pretty swollen. Can I get in this week? And do I need a referral?
TervaSorry to hear about your ankle. You don’t need a referral to see one of our physios. Have you been to the clinic before?
CallerNo, it’d be my first time. Thursday after four would be great.
TervaI’ve asked the team to book you in for your ankle, Thursday after four if they can. They’ll call you to confirm a time.
What your team gets
Ella MarshBooking request
New patient. Rolled her ankle at netball on Saturday, still swollen. Wants to come in this week.
Your team chooses the physio and the appointment type.
Never clinical.Terva gives no clinical advice. For a life-threatening emergency, it tells the caller to call 000.
Only what you’ve approved.It answers from details you’ve checked, and takes a callback request for anything else.
Emailed to your team.Urgent calls reach your inbox straight away, at any hour. Other calls that need you are emailed in clinic hours.
Start with your website. Terva drafts what it will say, you check it, then you call it from your browser. Nothing reaches patients until you forward your calls.
Terva reads your hours, services, fees and new-patient details. It takes a minute or two.
Approve the answers Terva can give. Anything you haven’t checked stays off.
Test calls are free and unlimited. Ask it what your patients ask.
Free for 30 minutes of calls a month. No card.
Every plan answers real calls using your website. Test calls are free and unlimited. Monthly plans, cancel anytime.
Try Terva on your practice’s real calls.
A$0a month
30 live minutes a month. No card needed.
Get started freeRoutine cover for a practice whose phones get busy every week.
A$200a month
100 minutes included, then 80c a minute.
Get startedWe set up your practice system, Care Follow-Up and transfers with you on the setup call.
For practices that need Terva shaped around how they work.
Talk to us
Minutes and setup scoped to your practice.
Talk to usA$200 with 100 minutes included, then 80c for each minute after that.
Scroll the table sideways to see every plan.
| Feature | FreeA$0 a month | ReceptionA$200 a month | CustomTalk to us |
|---|---|---|---|
| Minutes | |||
| Live minutes a month | 30 | 100 included | Scoped with you |
| After the included minutes | Callers can leave a callback request | 80c a minute | Scoped with you |
| On every call | |||
| Answers when you’re busy or after hours | Included | Included | Included |
| Your own Terva numberYou keep your practice number and forward to it | Included | Included | Included |
| Answers from your website (Knowledge) | Included | Included | Included |
| Callback requests to Queue, plus an email summary after every call | Included | Included | Included |
| “Questions Terva couldn’t answer” list | Included | Included | Included |
| Unlimited test calls | Included | Included | Included |
| Set up with our team | |||
| PMS integration availableSeveral practice systems supported. We connect it with you. | Not included | Included | Included |
| Care Follow-UpRecall and follow-up for patients due back, set up with our team | Not included | Included | Included |
| Transfers calls to your staff | Not included | Included | Included |
| 15-minute setup callWe help set up forwarding and check your answers. | Not included | Included | Included |
| Custom | |||
| Choice of voice | Not included | Not included | Included |
| Multiple locations | Not included | Not included | Included |
| Custom call workflows | Not included | Not included | Included |
| Dedicated onboarding | Not included | Not included | Included |
| Support | |||
| Support | Priority | A named contact | |
“Fifteen minutes is enough for me to play you a real call for a practice like yours, and let you judge it yourself.”Book 15 minutes with Will
Something else? Book a demo and ask us.
Terva says it’s the clinic’s AI receptionist as soon as it answers. Your team still answers first, and Terva only gets the calls that would have rung out. Anyone who’d rather talk to a person can leave a callback request.
Terva books straight into PracSuite and Core Practice, set up with our team on the Reception plan. On Cliniko, Nookal and other systems, Terva takes the booking request and your team confirms it in your system. Terva doesn’t create patient records there, so there are no duplicates to clean up.
Terva answers from the information you approve, like whether you see WorkCover or NDIS patients and what to bring. Anything it isn’t sure about becomes a callback request, so it never guesses about funding.
No. Terva handles admin calls only and never reads clinical notes. Callers in pain get your clinic’s next steps and a callback request. For a life-threatening emergency, Terva tells the caller to call 000.
You choose which calls go to Terva. Many clinics start with the calls that ring out while everyone’s with patients. The free plan covers 30 minutes a month, so you can see what it picks up before you pay anything.
Yes. Patients keep calling your clinic’s number. You forward only the calls your team doesn’t pick up, you choose how long it rings first, and you can switch forwarding off at any time.
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Set it up from your website in about five minutes, then call it yourself. It’s free, and nothing reaches patients until you forward a line.
Free for 30 minutes of calls a month. No card.