Books the patients Cliniko already knows. Never creates a duplicate.
Terva answers when your front desk can’t, and books the caller in. We set it up with you on a call, for the appointment types you agree, on the Reception plan.
Free for 30 minutes of calls a month. No card.
6:42 pmDana Whitlock
“Ravi asked me to come back and have my orthotics checked. Anything Thursday afternoon?”
One exact match in Cliniko
Booked in
- 2:15 pmOpen
- 3:00 pmBooked
- 4:30 pmDana WhitlockOrthotic review, 30 min
- 5:15 pmBooked
Booked by Terva at 6:44 pm.
7:15 pmMarcus Bell
“I haven’t been to you before. My knee’s been sore since a run on Sunday.”
No match in Cliniko
Request inTerva
Marcus BellBooking request
New patient. Sore knee since a run on Sunday.
- Phone
- 0491 572 983
Nothing created in Cliniko. Your team adds Marcus and confirms a time.
Illustrative calls
- Connects with
- An API key from one of your Cliniko users
- Set up by
- Terva’s team, with you, on a call
- Plan
- Reception. On Free, Terva takes booking requests
- You’ll need
- A Cliniko user whose role can manage appointments
One call, from hello to your Cliniko diary
Tuesday, 6:42 pm at Kestrel Bay Allied Health. Reception has finished, and Dana is already a patient.
6:42 pm
Terva finds the patient.
Terva“You’ve reached Kestrel Bay Allied Health. I’m Terva, the practice’s AI receptionist.”
Dana“It’s Dana Whitlock. Ravi asked me to come back for an orthotics check.”
Patient lookup1 exact matchName and date of birthDana, 9 March 1988
The patient recordDana Whitlock
6:43 pm
It reads Thursday’s open times.
Terva“Ravi has 2:15 pm or 4:30 pm on Thursday. Which suits you?”
Dana“4:30, please.”
Open times offeredRavi MenonThursday2:15 pm
Offered
Thursday4:30 pm
Dana’s choice
6:44 pm
It checks, then books.
Terva“You’re booked with Ravi on Thursday at 4:30 pm.”
Dana“That’s great. Thanks.”
DiaryRavi MenonThursday 4:30 pmBooked
Dana Whitlock · Orthotic review, 30 min
Checked still free before booking. Written up in Terva.
7:15 pm
Cliniko has no record of the next caller.
Terva doesn’t create a patient. Marcus becomes a booking request, and your team adds him and confirms a time.
Illustrative calls · Fictional practice
What Terva does in Cliniko, and what it leaves alone.
Offers real open times
Reads your Cliniko diary and offers times that are open.
Finds existing patients
Confirms details such as date of birth, and needs one exact match.
Books the appointment
Checks the time is still free, then books it into your diary.
New patients
A request for your team. Terva never creates a Cliniko patient.
Moves an appointment
Moves an upcoming appointment to another open time.
Cancels an appointment
Cancels it when the patient asks, and writes up the call.
Left alone in Cliniko
- Clinical notes. Terva never reads or writes them.
- Payments and invoices. Terva takes no payment.
- Cliniko’s own online bookings, reminders, wait list and telehealth, which keep running.
- Anything you haven’t opened to phone booking.
You choose how much Terva does.
Takes a booking request
Your team confirms it in Cliniko. The Free plan works this way.
Offers real times, your team confirms
Terva offers open times, and every booking goes to your team to confirm.
Books straight in
For patients Cliniko already has, within your booking rules. Set up with our team on the Reception plan.
Getting connected takes one Cliniko API key.
Agree what Terva may book
You choose the appointment types, practitioners and locations.
Create an API key in Cliniko
A user who can manage appointments creates it. Archive it to revoke it.
Walk one booking through
We take one booking from the call to your diary, then switch it on.
Part of the Reception plan. You forward the calls your team can’t get to and can stop at any time. See Terva for physio clinics and occupational therapy practices.
Questions practices on Cliniko ask
Something else? Book a demo and ask us.
Where is the Cliniko API key, and which user should create it?
A Cliniko user creates it under My info, then Manage API keys, and Cliniko shows it once. It carries that user’s permissions, so use one whose role can manage appointments.
Does Terva book new patients into Cliniko?
No. Terva books patients Cliniko already has, and a new or unmatched caller becomes a booking request for your team, so it never creates a duplicate.
Does Terva change our Cliniko online bookings or reminders?
No. Cliniko’s online bookings, reminders, wait list and telehealth keep working as you set them up, and Terva covers the phone.
What does it cost to connect Cliniko?
It’s part of the Reception plan, which is A$200 a month with 100 minutes included, then 80c a minute, with no setup fee. On Free, Terva takes booking requests.
Where is our data kept?
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Other systems Terva books into
On something else? Integration is available for your practice software. Book a call with us and we’ll set it up with you.
Cliniko is a trademark of its owner, shown to name the software Terva works with.
Walk one Cliniko booking through with us.
Book a call and we’ll connect your Cliniko. Or start free, and Terva takes booking requests from day one.
Free for 30 minutes of calls a month. No card.