A regular rings after hours. Terva finds them in Core Practice.
Terva answers when your dental front desk can’t, finds the caller by their number and books a time they choose. We set it up with you on a call, for the appointment types you agree, on the Reception plan.
Free for 30 minutes of calls a month. No card.
works with
Wed 7:42 pm · Kestrel Bay DentalPractice closed. The line rang out.
Ringing from
0491 572 549
Terva looks this number up in Core Practice first.
Ruth AldridgeExisting patient
Check-up and clean, Wed 21 Oct, 5:40 pm
Illustrative call · Fictional practice
- Connects with
- Core Practice, online dental practice software
- Set up by
- Terva’s team, with you, on a call
- Plan
- Reception. On Free, Terva takes booking requests
- You’ll need
- Your Core Practice sign-in. No key to copy
One after-hours call, from her number to the appointment book.
Wednesday, 7:42 pm. Kestrel Bay Dental closed at six, and Ruth is due for a check-up and clean.
7:42 pm
Terva finds her by her number.
Terva“You’ve reached Kestrel Bay Dental. I’m Terva, the practice’s AI receptionist.”
Ruth“Hi, it’s Ruth Aldridge. I’m due for my check-up and clean.”
Patient lookup1 exact matchThe number ringing0491 572 549
The patient recordRuth Aldridge
7:43 pm
No day in mind, so it offers a spread.
Ruth“No day in mind. What have you got?”
Terva“Dr Rao has tomorrow at 8:30 am, Monday at 1:15 pm, or next Wednesday at 5:40 pm.”
Open times offeredDr RaoTomorrow8:30 amThu 15 Oct
Offered
Monday1:15 pmMon 19 Oct
Offered
Next Wednesday5:40 pmWed 21 Oct
Ruth’s choice
7:44 pm
She picks one, and it’s in the appointment book.
Ruth“Next Wednesday. I can come after work.”
Terva“You’re booked with Dr Rao, next Wednesday at 5:40 pm.”
Appointment bookDr RaoWed 21 Oct, 5:40 pmBooked
Ruth Aldridge · Check-up and clean
Checked still free before booking. Written up in Terva.
Thu 12:50 pm · Front desk at lunch
And one it hands to your team.
Crowns aren’t open to phone booking here. Your team confirms the time from the Queue.
QueueKestrel Bay DentalDev MalhotraBooking request
Wants to book the crown Dr Rao recommended. Mornings suit him.
- Phone
- 0491 572 665
Illustrative calls · Fictional practice
What Terva does in Core Practice, and what it leaves alone.
Offers real open times
With no time asked for, offers a spread across the days ahead.
Finds existing patients
Looks up the caller’s number before it asks for a date of birth.
Books the appointment
Checks the time is still free, then writes it in.
New patients
Creates the patient record in Core Practice, then books.
Moves an appointment
Moves an upcoming appointment to another open time.
Cancels an appointment
Cancels it, and writes up the call.
Left alone in Core Practice
- Clinical notes. Terva never reads or writes them.
- Payments and invoices. Terva takes no payment.
- Core Practice’s own online bookings and reminders, which keep running.
- Anything you haven’t opened to phone booking.
You choose how much Terva does.
Takes a request
Your team confirms it in Core Practice. The Free plan works this way.
Offers real times, your team confirms
Terva offers open times, and every booking goes to your team to confirm.
Books straight in
Terva writes it in during the call, within your booking rules. Set up with our team on the Reception plan.
Connecting Core Practice is a sign-in. There’s no key to copy.
Agree what Terva may book
You choose the appointment types, practitioners and locations.
Sign in to Core Practice and approve
You authorise Terva from your own account.
Walk one booking through
We take one booking from the call to your appointment book, then switch it on.
Part of the Reception plan. You forward the calls your team can’t get to and can stop at any time. See Terva for dental practices.
Questions from practices on Core Practice
Something else? Book a demo and ask us.
Does Terva book straight into the Core Practice appointment book?
Yes, for the appointment types, practitioners and locations you agree, on the Reception plan. We set it up with you on a call, with no key to copy.
How does Terva know which patient is calling?
It looks up the number they’re ringing from, and needs an exact match to one patient record. Without one, your team finishes the request from the Queue.
Does it change our Core Practice online bookings or reminders?
No. They keep working as you set them up, and Terva’s bookings sit in your appointment book like any other.
What does it cost to connect Core Practice?
It’s part of the Reception plan, which is A$200 a month with 100 minutes included, then 80c a minute, with no setup fee. On Free, Terva takes booking requests.
Where is our data kept?
Terva’s main application and database are hosted in Australia, and Terva doesn’t use patient information or call content to train its AI. Calls aren’t recorded; your dashboard keeps the transcript and summary. Our privacy policy has the details.
Other systems Terva books into
On something else? Integration is available for your practice software. Book a call with us and we’ll set it up with you.
Core Practice is a trademark of its owner, shown to name the software Terva works with.
Walk one Core Practice booking through with us.
Book a call and we’ll connect your Core Practice. Or start free, and Terva takes booking requests from day one.
Free for 30 minutes of calls a month. No card.