Your Terva number

Make a test call first. Then, on your dashboard’s Queue, find Put Terva on your phone line and press Get my Terva number. It’s also on the Phone line page.

It’s a local number for your state, and it usually takes a few seconds. If it takes longer, you don’t need to wait: we email you when it’s ready.

Your practice number doesn’t change, and you don’t give patients a new one. They call the number they know, and your phones ring first, the same as today.

Nobody reaches Terva until you forward calls to your Terva number. Then only the calls no one answers go on to Terva.

On Phone line, choose your phone company or system. Terva shows its steps with your Terva number filled in: a code to dial from a practice phone, a setting to change in your phone company’s account, or a request for whoever runs your phone system.

Someone else looks after your phones? Press Someone else looks after our phones for a request you can send them. Every phone system’s steps are also in Forward your calls to Terva.

To stop, turn forwarding off on your practice line. Your phone system’s guide in Forward your calls to Terva has the code or setting under Turn forwarding off.

Once a check has passed, Phone line also shows Undo forwarding, which opens that guide. Calls then ring at the practice only, as they did before.