Will patients mind talking to AI?
Terva tells callers it’s your practice’s AI receptionist as soon as it picks up, and speaks naturally. Anyone who’d rather talk to a person can ask for a call back or, on Custom, be put straight through.
Start free, no card. Hear it as your clinic first. Reception is A$200 a month, no lock-in.
Terva says who it is.
“Thanks for calling Kestrel Bay Dental. We’re closed right now, and this is Terva, the AI receptionist. How can I help?”
Every call starts like this, with your practice’s name. If a caller asks whether they’re talking to a person, Terva tells them it’s an AI receptionist.
Here’s Tom’s call, start to finish. It takes under a minute.
Illustrative call. AI voices.
- Tom
Are you open this Saturday? And could someone call me about my quote?
- Terva
We’re open Saturday from 8:30 to 12:30. I can ask the team to call you back about it.
- Terva
I’ve passed that to the team. They’ll call you back about the quote.
Read the whole call
Terva: Thanks for calling Kestrel Bay Dental. We’re closed right now, and this is Terva, the AI receptionist. How can I help? Tom: Hi, it’s Tom Holloway. Are you open this Saturday? And could someone call me about my treatment plan quote? Terva: We’re open Saturday from 8:30 to 12:30. I can’t go through the quote myself, but I can ask the team to call you back about it. Could you spell your surname for me? Tom: Sure, it’s H-O-double L-O-W-A-Y. Terva: Thanks, Tom. And what’s the best number to call you on? Tom: 0491 570 156. Mornings are best, before ten. Terva: That’s 0491 570 156. I’ve passed that to the team with a note that mornings before ten suit you. They’ll call you back about the quote. Tom: Great, thanks very much. Terva: No worries, Tom. Bye for now.
Getting a person.
Callers who want your team don’t have to stay on with Terva.
Ask for a call back.
Terva takes their name, number and best time to call, reads them back, and leaves the request in your Queue.
Urgent calls reach you straight away.
They go to the top of the Queue, and Terva emails them to your team at any hour.
Put through live.
On a Custom plan, Terva can put the caller through to your team while they’re still on the line. It tells whoever picks up who’s calling and why.
Emergencies go to 000.
Terva doesn’t give medical advice. If someone calls in an emergency, Terva tells them to hang up and call 000.
Tell patients before they call.
Put this on your website or at reception, and change the wording to suit.
For how Terva handles what patients say, see Patient calls and privacy.
When we can’t get to the phone, Terva, our AI receptionist, answers for us. It’ll tell you it’s an AI. It can help with bookings and questions about the practice, but it doesn’t give medical advice. You can always ask for one of us to call you back.
Questions practices ask
Something else? Book a demo and ask us.
What about our older patients?
Does Terva pretend to be a person?
Are calls recorded?
How does Terva look after patient information?
Does Terva give medical advice?
Not answered here?
Call Terva yourself before your patients do.
Start free, no card needed. Reception is A$200 a month, no setup fee, cancel any time.
See pricing