Aussie Broadband call forwarding to Terva
Use this if your practice number is an Aussie Broadband VoIP phone or Aussie Broadband’s hosted phone system. Check your bill to see which one you have. If your phones plug into an adaptor box such as Grandstream, the box can catch these codes, so ask Aussie Broadband to set forwarding at their end instead.
Your phones ring first, so the front desk gets the first chance to answer. Terva answers when nobody picks up.
Enter it once and every code on this page uses it. Copy works once it’s filled in.
Type the codes into the dial pad yourself. iPhone blocks links that turn on call forwarding, so there’s nothing to tap.
Turn off voicemail first
Voicemail or a recorded message that answers first stops the call reaching Terva.
On VoIP, if voicemail answers your line, ask Aussie Broadband to turn it off. On the hosted phone system, replace any voicemail step in the answering rule with your Terva number.
Choose when Terva answers
We recommend When no one answers, left on all the time. The rest are optional.
Aim for a 15-second ring time. 10 to 20 seconds is fine. If calls enter a queue, set the caller’s total wait to about 15 to 30 seconds.
Aussie Broadband VoIP
From the practice phone, dial this to save your Terva number.
*940X XXXX XXXX (your Terva number)Then dial this to turn it on.
*85
Aussie Broadband hosted phone system
Find the user or extension that receives your practice number. In the Manager Portal, go to Users, choose that user, then Answering Rules.
Choose When Unanswered, set Ring for and forward to your Terva number.
Don’t use Divert Number in MyAussie: it forwards every call, so your phones stop ringing. Use the codes instead.
Aussie Broadband VoIP
From the practice phone, dial this to save your Terva number.
*920X XXXX XXXX (your Terva number)Then dial this to turn it on.
*83
Aussie Broadband hosted phone system
Find the user or extension that receives your practice number. In the Manager Portal, go to Users, choose that user, then Answering Rules.
Choose When Busy and forward to your Terva number.
Check with your provider
On the hosted phone system, When Busy isn’t available if simultaneous ring is turned on for that user. If your phones ring at the same time, ask Aussie Broadband how to send busy calls to Terva.
For most practices, When no one answers already covers after hours because nobody picks up. Check that voicemail doesn’t answer first, and make a test call after closing.
Check with your provider
We couldn’t confirm that Aussie Broadband VoIP can forward on a schedule. Ask Aussie Broadband if you need one.
Aussie Broadband VoIP
At closing, save your Terva number for forward-all, then turn it on.
*900X XXXX XXXX (your Terva number)Turn on forward-all.
*81When you open, turn forward-all off.
*91
Aussie Broadband hosted phone system
In the Manager Portal, create a Time Frame using Days of the Week and Times for when you’re closed.
Add an answering rule for that time frame that forwards to your Terva number.
Ring time
Set the no-answer ring time to 15 seconds where you can. 10 to 20 seconds is fine. For a call queue, set the caller’s total wait to about 15 to 30 seconds.
On the hosted phone system, set Ring for to 15 seconds. Aussie Broadband counts one ring as 5 seconds, and the standard is 30 seconds.
Check with your provider
Aussie Broadband doesn’t publish a ring-time code for VoIP. Ask Aussie Broadband if you need to change it.
Check it works
- From another phone, not one on your practice line, ring your practice number.
- Don’t answer at the practice. Let it ring out.
- Terva answers.
- Do it again once after hours. If voicemail, or someone carrying the practice phone, answers first, the call won’t reach Terva.
Ringing your Terva number directly doesn’t test forwarding. To test When busy, keep another call going on the line first. Test the after-hours route after closing.
Signed up to Terva? Press Check it works on Phone line, and Terva rings your line for you. How the check works.
Turn forwarding off
Aussie Broadband VoIP
When unanswered:
*95When busy:
*93After-hours forward-all:
*91
Aussie Broadband hosted phone system
In the Manager Portal, remove or turn off the answering rules that forward to Terva.
Someone else looks after your phones?
Copy this, fill in the [brackets] and send it. It has your Terva number once you enter it above.
Your phone company
Codes don’t work, the account holder has to ask, or the line runs through an adaptor or older phone system.
Hi, I’m [your name], the account holder for [practice name].
On our number [practice number], please turn on call forwarding when not answered, to 0X XXXX XXXX, after 15 seconds. Please don’t forward every call: our phones should ring first.
Please also: - turn off message bank (voicemail) on this number, or tell me how, so it doesn’t answer first - set this at your end, not on our phone system or adaptor box - keep the caller’s number showing on forwarded calls
What does a forwarded call cost on our plan, and how do I turn this off again? I authorise this change.
When it’s done, Terva will ring our number to check it works.
Thanks, [your name]
Good to know
Check with your provider
Aussie Broadband lists these as star codes without saying whether to finish with #. If a code doesn’t confirm, ask Aussie Broadband.
Sources
These steps follow the provider’s own guides, checked in September and October 2026. Menus change, so if a step doesn’t match what you see, check with your provider.
Other phone systems
See every phone system- A phone system answers first
- Calls already go to a mobile
- Telstra mobile
- Optus mobile
- Vodafone mobile
- Boost, ALDI, amaysim and others
- Telstra home or business phone
- Optus landline
- TPG or iiNet
- 3CX
- Maxo (MaxoTel)
- Hosted desk phones
- Microsoft Teams Phone
- Zoom Phone
- RingCentral
- Telstra TIPT
- Older phone system or adaptor box
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