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Vodafone mobile call forwarding to Terva

Use this if your practice number is a Vodafone mobile on a plan. Vodafone prepaid can’t forward calls to another number, so it can’t reach Terva: move to a plan, or forward a different number.

Your phones ring first, so the front desk gets the first chance to answer. Terva answers when nobody picks up.

Enter it once and every code on this page uses it. Copy works once it’s filled in.

Type the codes into the dial pad yourself. iPhone blocks links that turn on call forwarding, so there’s nothing to tap.

Turn off voicemail first

Voicemail or a recorded message that answers first stops the call reaching Terva.

  1. On an iPhone, open Settings > Apps > Phone. Turn off Live Voicemail, and set Call Screening to Never (on older iPhones, turn off Silence Unknown Callers). Otherwise the iPhone answers new patients before Terva can.

  2. The no-answer code below takes the place of voicemail for unanswered calls.

Choose when Terva answers

We recommend When no one answers, left on all the time. The rest are optional.

Aim for a 15-second ring time. 10 to 20 seconds is fine. If calls enter a queue, set the caller’s total wait to about 15 to 30 seconds.

  1. On the Vodafone mobile that has your practice number, open the dial pad.

  2. Type this code, then press Call.

    **61*0X XXXX XXXX (your Terva number)#

  3. To check it’s on, dial:

    *#61#

Ring time

Set the no-answer ring time to 15 seconds where you can. 10 to 20 seconds is fine. For a call queue, set the caller’s total wait to about 15 to 30 seconds.

Check with your provider

Vodafone says the mobile rings for 15 seconds before voicemail. It doesn’t publish a ring-time code for forwarding to another number.

Check it works

  1. From another phone, not one on your practice line, ring your practice number.
  2. Don’t answer at the practice. Let it ring out.
  3. Terva answers.
  4. Do it again once after hours. If voicemail, or someone carrying the practice phone, answers first, the call won’t reach Terva.

Ringing your Terva number directly doesn’t test forwarding. To test When busy, keep another call going on the line first. Test the after-hours route after closing.

Signed up to Terva? Press Check it works on Phone line, and Terva rings your line for you. How the check works.

Turn forwarding off

  1. Dial the code for each rule you turned on, then press Call.

  2. When unanswered:

    #61#

  3. When busy:

    #67#

  4. After-hours forward-all:

    #21#

  5. Or turn off every diversion at once:

    ##002#

Someone else looks after your phones?

Copy this, fill in the [brackets] and send it. It has your Terva number once you enter it above.

Your phone company

Codes don’t work, the account holder has to ask, or the line runs through an adaptor or older phone system.

Request for your phone company

Hi, I’m [your name], the account holder for [practice name].

On our number [practice number], please turn on call forwarding when not answered, to 0X XXXX XXXX, after 15 seconds. Please don’t forward every call: our phones should ring first.

Please also: - turn off message bank (voicemail) on this number, or tell me how, so it doesn’t answer first - set this at your end, not on our phone system or adaptor box - keep the caller’s number showing on forwarded calls

What does a forwarded call cost on our plan, and how do I turn this off again? I authorise this change.

When it’s done, Terva will ring our number to check it works.

Thanks, [your name]

Good to know

Vodafone says forwarding costs nothing extra in Australia.

Sources

These steps follow the provider’s own guides, checked in September and October 2026. Menus change, so if a step doesn’t match what you see, check with your provider.

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