Telstra mobile call forwarding to Terva
Use this if your practice number is a Telstra mobile. These are Telstra mobile codes. They don’t work on a Telstra landline or TIPT.
Your phones ring first, so the front desk gets the first chance to answer. Terva answers when nobody picks up.
Enter it once and every code on this page uses it. Copy works once it’s filled in.
Type the codes into the dial pad yourself. iPhone blocks links that turn on call forwarding, so there’s nothing to tap.
Turn off voicemail first
Voicemail or a recorded message that answers first stops the call reaching Terva.
On an iPhone, open Settings > Apps > Phone. Turn off Live Voicemail, and set Call Screening to Never (on older iPhones, turn off Silence Unknown Callers). Otherwise the iPhone answers new patients before Terva can.
The no-answer code below takes the place of MessageBank for unanswered calls, so you don’t need to turn MessageBank off first.
Choose when Terva answers
We recommend When no one answers, left on all the time. The rest are optional.
Aim for a 15-second ring time. 10 to 20 seconds is fine. If calls enter a queue, set the caller’s total wait to about 15 to 30 seconds.
On the Telstra mobile that has your practice number, open the dial pad.
Type this code, then press Call.
**61*0X XXXX XXXX (your Terva number)*11#Wait for the network to confirm. To check it’s on, dial:
*#61#
On the Telstra mobile that has your practice number, open the dial pad.
Type this code, then press Call.
**67*0X XXXX XXXX (your Terva number)*11#Wait for the network to confirm. To check it’s on, dial:
*#67#
Declining a call sends it to the busy rule, not the no-answer rule.
For most practices, When no one answers already covers after hours because nobody picks up. Check that voicemail doesn’t answer first, and make a test call after closing.
Check with your provider
We couldn’t confirm that a Telstra mobile can forward on a schedule. Ask Telstra if you need one.
Only if you want every after-hours call to skip your phone
At closing, dial this code and press Call.
**21*0X XXXX XXXX (your Terva number)*11#At opening, turn it off again.
##21#
Ring time
Set the no-answer ring time to 15 seconds where you can. 10 to 20 seconds is fine. For a call queue, set the caller’s total wait to about 15 to 30 seconds.
Telstra rings the mobile for 15 seconds before it forwards an unanswered call.
Don’t use Telstra’s ring-time code. It includes MessageBank’s number, 101, so it sends unanswered calls back to MessageBank instead of Terva.
Check it works
- From another phone, not one on your practice line, ring your practice number.
- Don’t answer at the practice. Let it ring out.
- Terva answers.
- Do it again once after hours. If voicemail, or someone carrying the practice phone, answers first, the call won’t reach Terva.
Ringing your Terva number directly doesn’t test forwarding. To test When busy, keep another call going on the line first. Test the after-hours route after closing.
Signed up to Terva? Press Check it works on Phone line, and Terva rings your line for you. How the check works.
Turn forwarding off
Dial the code for each rule you turned on, then press Call.
When unanswered:
##61#When busy:
##67#After-hours forward-all:
##21#Then send unanswered and busy calls back to MessageBank:
**004*101#
Someone else looks after your phones?
Copy this, fill in the [brackets] and send it. It has your Terva number once you enter it above.
Your phone company
Codes don’t work, the account holder has to ask, or the line runs through an adaptor or older phone system.
Hi, I’m [your name], the account holder for [practice name].
On our number [practice number], please turn on call forwarding when not answered, to 0X XXXX XXXX, after 15 seconds. Please don’t forward every call: our phones should ring first.
Please also: - turn off message bank (voicemail) on this number, or tell me how, so it doesn’t answer first - set this at your end, not on our phone system or adaptor box - keep the caller’s number showing on forwarded calls
What does a forwarded call cost on our plan, and how do I turn this off again? I authorise this change.
When it’s done, Terva will ring our number to check it works.
Thanks, [your name]
Good to know
Message2Txt can also take a call before it forwards. Turn it off if Terva isn’t answering.
Telstra says forwarding is included on plans with unlimited calls. Check your own plan, especially when roaming.
Sources
These steps follow the provider’s own guides, checked in September and October 2026. Menus change, so if a step doesn’t match what you see, check with your provider.
Other phone systems
See every phone system- A phone system answers first
- Calls already go to a mobile
- Optus mobile
- Vodafone mobile
- Boost, ALDI, amaysim and others
- Telstra home or business phone
- Optus landline
- TPG or iiNet
- Aussie Broadband
- 3CX
- Maxo (MaxoTel)
- Hosted desk phones
- Microsoft Teams Phone
- Zoom Phone
- RingCentral
- Telstra TIPT
- Older phone system or adaptor box
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